How your pick-up works: booking, meeting point and conditions

1. Booking

• Book through the form on this website, by phone or on WhatsApp, 24/7.
• Enter both addresses, the date and time, the number of passengers and bags, and any child seats.
• The price is shown before you send the request.
• We confirm your pick-up within 15 minutes.

2. At the airport (CDG, Orly, Beauvais)

• Give your flight number: the flight is tracked in real time.
• Your driver waits in the arrivals hall of your terminal with a sign bearing your name and helps with your luggage.
• If the flight is late, the pick-up time adjusts automatically and waiting is free.
• You receive the driver's contact details to call or message on WhatsApp as soon as you land.

3. At the station

• Give your train number: the arrival is followed and the pick-up adjusted if the train is late.
• Your driver meets you as you step off the train with a name sign, or at an agreed meeting point.

4. At your hotel or home

• Your driver arrives five minutes before the agreed time.
• Pick-up at the main entrance of your hotel: give the exact name of the property, as several hotels near Disneyland Paris have similar names.
• For a departing flight, we suggest the pick-up time according to your flight.

5. Conditions

• Fixed price confirmed before booking, per vehicle and not per passenger.
• No supplement for night-time or traffic.
• Card payment accepted.
• Free cancellation up to one hour before pick-up.
• Child seats free on request; van for up to 7 passengers.
• Hourly hire with waiting time (e.g. a day of sightseeing) on request.

6. Your driver: status and licences

HMD Transport is run by an independent professional driver who holds the French professional taxi card and is registered as a VTC (private hire with driver) operator. Our vehicles are insured for passenger transport. You are driven by a professional, never by a private individual.

7. How to recognise your driver

• Your booking confirmation includes the driver's contact details (phone and WhatsApp).
• At the airport or station, your driver holds a sign with the name given in your booking.
• If in doubt, call the driver: they will confirm your name, pick-up place and destination.

8. Meeting points, place by place

9. Waiting time and delays

Flights and trains are tracked in real time: if they are late, the pick-up time adjusts automatically and the waiting time caused by the delay is free. If you are running late at a hotel or home pick-up, call or message your driver so that the pick-up can be organised.

10. Nights, weekends and public holidays

We operate 24 hours a day, every day of the year, including weekends and public holidays. The price shown by the booking form is the same whatever the day and time: no night, weekend or holiday supplement is added to it.